Role : ServiceNow Developer
Location : PAN India

CSM module experience.
Developing and configuring new features for the Enterprise Case Management (“ECM”) system in ServiceNow
Develop designs of assigned user stories or components based on the business requirements and current ECM Platform designs.
For assigned user stories, configure modules in the ECM Platform or build code as needed.
Conduct technical quality reviews and unit testing of the developed user stories
Support resolutions for defects identified in platform configurations of ServiceNow Core, modules or integrations
Integrating applications into ECM; the below ECM ServiceNow modules are in scope for this program:
• Case management.
• Integrations.
• Service portal.
• Service catalog.
• Agent chat.
• Advanced work assignment.
• Interaction management.
• Agent workspace.
• Service level management.
• Reporting and analytics.