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Description
Role : ServiceNow Developer
Location : PAN India
CSM module experience.
Developing and configuring new features for the Enterprise Case Management (“ECM”) system in ServiceNow
Develop designs of assigned user stories or components based on the business requirements and current ECM Platform designs.
For assigned user stories, configure modules in the ECM Platform or build code as needed.
Conduct technical quality reviews and unit testing of the developed user stories
Support resolutions for defects identified in platform configurations of ServiceNow Core, modules or integrations
Integrating applications into ECM; the below ECM ServiceNow modules are in scope for this program:
• Case management.
• Integrations.
• Service portal.
• Service catalog.
• Agent chat.
• Advanced work assignment.
• Interaction management.
• Agent workspace.
• Service level management.
• Reporting and analytics.
About iPeople Infosystems LLC
iPeople is a global recruiting firm and talent solutions provider founded by industry veterans in large-scale staffing, focused talent acquisition, and executive search. With our collective experiences of over 60 years across multiple industries and domains, we built iPeople to help solve their biggest challenge – talent acquisition. We offer the best of both worlds for our clients, with the flexibility of a boutique firm and the scale and reach of a large firm.
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